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It seems like complaints from customers don’t always fall on deaf ears. Today, AT&T said they’re making changes to their voicemail feature in a response to customer complaints. The feature customers want to get rid of is the long message you get before leaving a voicemail. The campaign to complain was started by David Pogue of New York Times, two weeks ago.

After Pogue asked others to join his movement, Sprint responded by giving users instructions on how to remove the voicemail feature. If AT&T joins in, then they’ll be the second of the big four wireless carriers. T-Mobile says they’ll take the comments by customers into consideration but that could just mean they won’t do anything. Verizon on the other hand completely left us in the dark. They told ABC news that you can get rid of the voicemail feature but they really meant, if you don’t want to hear the voicemail message, get rid of voicemail completely.

Even though AT&T has not fully jumped on, they did say they were working on making some changes, which has got to be positive signs. I’m not sure how many people this really affects. Personally, I hate leaving voicemails because of the long message before hand but also because I don’t think the people I leave voicemails for, really check. Many of my contacts are more likely to respond to a text before listening to their voicemails. David Pogue needs to start a new campaign, this time targeting the outrageous prices for text messaging. Talk about price gouging. Come on David, get on the carriers about the price of text message plans.

(Via NY Times)



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