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Looks like Microsoft might actually be able to recover most of the Sidekick data that was lost over the weekend. It seems the cause wasn’t sabotage like previously thought. Here is Microsoft’s official explanation:

We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up. We rebuilt the system component by component, recovering data along the way. This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data.

Microsoft says that only a small portion of Sidekick customers were effected by the data loss. They also says that anyone who who was affected needs to go to the Sidekick Forum. Microsoft also said that they have made changes to the service to ensure stability in the future. Here is Microsoft’s apology:

On behalf of Microsoft, I want to apologize for the recent problems with the Sidekick service and give you an update on the steps we have taken to resolve these problems.

We are pleased to report that we have recovered most, if not all, customer data for those Sidekick customers whose data was affected by the recent outage. We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.

I’m surprised that this was fixed so quickly. The problem went from seeming extremely hopeless to actually not that bad. There has been and will continue to be a backlash though. Disgruntled customers will most definitely abandon the service or even sue T-Mobile or Microsoft for the problem. T-Mobile will probably never forget this episode in their history.

At the end this just shows that the services we rely so much on are actually quite fragile.

[via TechCrunch]


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